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How do I place a bulk order?
+You can place bulk orders through our website by adding items to your cart and selecting the quantity, or contact our sales team directly at sales@gpc.bh for volume pricing.
What payment methods do you accept?
+We accept bank transfers, credit cards (Visa, MasterCard), and offer credit terms for registered businesses with approved credit applications.
Can I get a quotation before ordering?
+Yes! Request a quotation through our website or email us with your parts list. Our team will respond within 24 hours with pricing and availability.
What are your delivery times?
+Within Bahrain: Same day or next day delivery. GCC countries: 3-5 business days. International: 7-14 business days depending on destination.
Do you offer express shipping?
+Yes, we offer express shipping within Bahrain and to GCC countries. Additional charges apply based on weight and destination.
What is your return policy?
+We accept returns within 30 days of delivery for unused parts in original packaging. Electrical and special-order items are non-returnable. Contact our support team to initiate a return.
Do you provide warranty on parts?
+Most parts come with manufacturer warranty ranging from 6 months to 2 years. Warranty terms vary by product and manufacturer.
How do I register as a business customer?
+Visit our registration page and select "Business Account". You'll need to provide your CR number, VAT certificate, and business details. Approval typically takes 1-2 business days.
How do I apply for credit terms?
+After registration, submit a credit application through your account dashboard. We offer 15, 30, 45, and 60-day credit terms based on your business profile.
Do you offer technical support for installed parts?
+Yes, our technical team provides phone and email support for all parts purchased through GPC. Contact our support line at +973 1700 0000.
Can I get a custom quotation for my fleet requirements?
+Absolutely! Contact our sales team with your fleet details and we will prepare a custom quotation with volume pricing within 24 hours.
What brands do you stock for heavy equipment?
+We stock parts from Caterpillar, Komatsu, Hitachi, Volvo, Liebherr, Hyundai, and many other leading heavy equipment manufacturers.
Do you provide training on part identification?
+Yes, we offer workshops and webinars on part identification, cross-referencing, and proper installation techniques.
How do I track my order?
+Log into your GPC account, navigate to My Orders, and click on any order to view real-time tracking information and delivery status.
What currencies do you accept?
+Our primary currency is Bahraini Dinar (BHD). We also accept USD and AED for international orders. Currency conversion is handled at checkout.
